Support
What is Hybrid TV?

Hybrid Broadcast Broadband TV (HbbTV – Hybrid Broadcast Broadband TV) is a new broadcast standard that allows online services to be integrated or connected to broadcast television. It is aimed at users who have a smart TV (Smart TV) connected to the Internet.

With hybrid TV, users can access a variety of online services, such as Catch-up Video, live streams, Video on Demand (VoD) platforms, program-related applications and other rich services, directly on their TV – in a seamless experience.

HbbTV services are activated by pressing the "red button" on the remote control. Users explore services with traditional navigation keys (including the OK key and colored remote control keys). The current version of the HbbTV specification also includes support for "adaptive streaming" of video over a broadband connection thus ensuring the best possible result on your screen. For more information about HbbTV, visit www.hbbtv.org.

What can I do if the hybrid TV doesn‘t work?

First check that:

  • The TV software is updated to the latest version.
  • The TV is connected to the Internet.
  • Channels have HbbTV service available.
  • In the TV settings, the corresponding setting for HbbTV is activated.

    For LG TV, please follow these steps:
    Press the “Home” button on the remote control > Select “Setting” > Select ”Programme” > Change “HbbTV” to ON
    For your LG TV model information, please visit: http://www.lg.com/sg/tvs
    Email: lgesg@lge.com

    For Panasonic TV, please follow these steps:
    PRess the “Menu” button on the remove control > Select “Setup” > Select ”Data Service Application” > Change “HbbTV” to ‘Auto Start On’
    For your Panasonic TV model information, please visit: http://www.panasonic.com/sg/consumer/television.html
    Email: service@sg.panasonic.com

    For Philips TV, please follow these steps:
    Press the “Settings” button on the remote control > Select “All Settings” > Select ”Channels” > “HbbTV Settings” > Change “HbbTV” to ON
    For your Philips TV model information, please visit: https://www.philips.com.sg
    Email: support_tv_sg@r-logic.com

    For Samsung TV, please follow these steps:
    Press the “Home” button on the remote control > Select “Setting” > Select ”Broadcasting” > “Expert Settings” > “HbbTV Settings” > Change “HbbTV” to ON
    For your Samsung TV model information, please visit: https://www.samsung.com/us/support/answer/ANS00062253/
    Email: support_tv_sg@r-logic.com

    For Sony TV, follow these steps:
    Press “Home” button on the remote control > Select “Settings” > Select ”System Settings” > “Channel Set-up” > “Digital Set-up” > Interactive Applications Set-up > Change “Interactive Application” to ON
    For your Sony TV model information, please visit: https://www.sony.com.sg/bravia
    Email: sg.cicenquiry@ap.sony.com

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